Delivery Information & Returns Policy

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Orders over £20.00 ship Free to the UK mainland, highlands & islands 
Frenchic Furniture Paint orders are shipped via APC Overnight exlucinding Highlands & Islands as we are unable to ship there
For our overseas customers, Royal Mail International Signed For prices start from just £7.50. Details below.

Basic delivery information & prices

All orders over £20.00 are delivered completely free of charge to the United Kingdom with the following exceptions:

  • Frenchic Furniture Paint is posted via APC Overnight Courier. Unfortunately we are unable to send paint to NI, Highlands & Islands.
  • Delivery to EU European countries is dependant on weight, with prices starting from as little as £7.50 per order and increasing to £55.00 for the heaviest parcels, most likely to be our Crafting Machines.

If you are outside of the UK and Europe, America, Canada & Australia you can still shop with us, but we must insist that you contact us to make sure we can dispatch items to your location and give you an estimate for delivery.

Delivery times & estimated dispatch

We aim to dispatch all orders by the end of the next working day. In the unlikely event that we cannot complete an order within a reasonable timeframe we will contact the buyer at the earliest opportunity. Possible reasons why we may not be able to complete an order may include:

  • The item ordered is not currently available
  • There was a problem with payment processing, for example a credit card being declined
  • An error in the product listing description or price

Even though we offer postage to any mainland UK address we believe in providing a speedy dispatch of orders, and therefore we aim to dispatch all orders placed before 2.00pm Monday to Thursday and 11.30am Friday, on the same day via Royal Mail. During particularly busy periods, orders will be processed in strict date order and may not necessarily be dispatched same day.

At our discretion we may post high value or large size orders via recorded delivery. If you would prefer that your order is only sent via recorded delivery please contact us before placing your order as this may be arranged at extra cost.

For overseas customers please allow 5-10 working days before contacting us regarding the whereabouts of your order. If after this time your order has still not arrived then by all means contact us to enquire and we'll do all we can to help track it for you.

Refunds & Exchanges

In the unlikely event that you are not satisfied with your purchase you may return it to us in unused condition and in the original undamaged packaging within 30 days of purchase and we will refund you the cost of the item(s), less our original delivery costs if the order qualified for free delivery.

You are responsible for the safe return of any items to us, as well as any costs incurred while doing so. It is strongly advised that any returns are sent with adequate insurance cover as we cannot be held responsible for items lost or damaged during return.

Should you receive damaged or incorrect goods we will offer a replacement item or, if unavailable, an alternative or a full refund. If the error was ours we will also refund any return delivery costs.

Please note: We can only refund CDs if they are returned in their original sealed and unopened packaging.

If you need any help or guidance in returning an item or order to us then please do not hesitate to contact us.