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Frequently Asked Questions

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If you would like to contact us to ask a question then we are quite happy to help. You can do so through our contact page here. However, we have compiled a list of our most frequently asked questions below, and it's possible you'll find the answer here to save you waiting for a reply.
About Country View Crafts

Country View Crafts is a family run UK based online outlet for a wide range of craft, scrapbooking, and card making materials and accessories. You can buy paper cutting machines and dies from all the main manufacturers like Ellison - (Sizzix, Big Shot, Big Shot Express, Tag-a-long, Sidekick), Provocraft - (Cuttlebug, Cricut), Spellbinders - (Wizard Embossing and Die Cutting System).

We also stock a large range of embellishments, inks, stamps, toppers, embossing powders and many other items to help with your crafting.

Country View Crafts sponsor the Craft Telly and UKScrappers web forums, and we'd like to think that we have a good raport with our customers there, quite often giving helpful information and informing people of our current offers along the way.
Is shopping with you secure?

Yes, shopping with us is 100% secure. We take this very seriously, and we know how some people are reluctant to give their details online. We'd like to reassure you that our payment server is completely secure and at no point are your card details seen by us, nor are they kept on file.

We use secure servers hosted by PayPal and Google Checkout to process your payment, and both of these providers are 100% secure.
How can I pay for my order?

We accept all major credit and debit cards through PayPal or Google Checkout. You do not need to open or own a PayPal account to pay for your order, we simply use their server to process the payment.

Once at the checkout stage you can click the 'Checkout' button to pay via PayPal's secure server, or click 'Google Checkout' to pay via Google's secure server. Input your details as normal and once your payment has been accepted you will be taken back to our website for confirmation.

Can I pay any other way?

Yes. We also accept cheques and postal orders if you are not happy with paying online. To pay via one of these methods simply follow the checkout stage through until you come to the screen where you'll find the 'Pay via Cheque' button. Use this method and then complete the checkout as normal.

Once complete, please send us a confirmation email to inform us of when you intend to send your cheque or postal order for your order. You can find our contact details and mailing address here.
Can I pay for my order over the phone?

Yes, if you would prefer to pay for your order over the phone we can now also accept card payments this way, please call us on 01767 262304.
How much will delivery be?

All orders to the mainland United Kingdom are delivered completely free of charge, no matter how big or small your order is. Delivery to EU European countries is dependant on weight, with prices starting from as little as £1.50 per order and increasing to £45.00 for the heaviest parcels, most likely to be our Crafting Machines.

If you are outside of the UK and Europe you can still shop with us, but we must insist that you contact us to make sure we can dispatch items to your location and give you an estimate for delivery.
How long will delivery take?

We aim to dispatch all orders by the end of the next working day. In the unlikely event that we cannot complete an order within a reasonable timeframe we will contact the buyer at the earliest opportunity. Possible reasons why we may not be able to complete an order may include:

The item ordered is not currently available

There was a problem with payment processing, for example a credit card being declined

An error in the product listing description or price

Even though we offer free postage to any mainland UK address we believe in providing a speedy dispatch of orders, and therefore we aim to dispatch all orders placed before 2.00pm Monday to Friday on the same day via first class Royal Mail. During particularly busy periods, orders will be processed in strict date order.

At our discretion we may post high value or large size orders via recorded delivery. If you would like your order sent via recorded delivery only please contact us before placing your order as this may be arranged at extra cost.

For overseas customers please allow 5-10 working days before contacting us regarding the whereabouts of your order. If after this time your order has still not arrived then by all means contact us to enquire and we'll do all we can to help track it for you.
What about refunds and exchanges?

In the unlikely event that you are not satisfied with your purchase you may return it to us in unused condition and in the original undamaged packaging within 30 days of purchase and we will refund you the cost of the item(s), less our original delivery costs if the order qualified for free delivery.

You are responsible for the safe return of any items to us, as well as any costs incurred while doing so. It is strongly advised that any returns are sent with adequate insurance cover as we cannot be held responsible for items lost or damaged during return.

Should you recieve damaged or incorrect goods we will offer a replacement item or, if unnavailable, an alternative or a full refund. If the error was ours we will also refund any return delivery costs.

Please note: We can only refund CDs if they are returned in their original sealed and unopened packaging.
Our full terms & conditions and privacy policy can be found here.